Ordered a factory blemish power meter that was discounted due to the blemish. The Sport Factory notified me that they had just sold the item in store but would honor the discounted price and shipped me a brand new one. Shipping was quick and free. Great customer service!
Great customer service. Ordered an item that was blemished at a discount. They had already sold the item so they sent me a new unit at the discounted price. Great service 5 stars.
Ordered a few things to get my bike back in order and had it on my door step 2 days later! Called with a few follow up questions on making sure that I used the right lube on my chain and Matt was awesome! Great customer service!
I ordered a store returned Stages Power Meter Shimano Dura-Ace 9000, which was listed at a $175 discount below full retail. I was able to complete the order online, but it turns out the unit had already been sold. Sport Factory honored the purchase and sent me a brand new unit at the discounted price, without my even having to ask. That is truly outstanding customer service! Thank you Sport Factory!
I ordered a slightly blemished power meter and they had already sold it. They honored the price and sent a new one. They have earned a customer for life.
The Sport Factory is a US Bicycle Store based in Roswell, Georgia. The Sport Factory is located at 720 Hembree Pl, Roswell, GA 30076, USA.
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