If the line is short, there will always be 2 to 3 staffers at the front willing to help. Once it gets busy, and the line is out the door, everybody magically disappears – it never fails. For that reason, I always prepay for my postage and print my labels a home.
I just returned from the post office. Needed to send a special package and forgot what forms needed. There was only one person at the front service area. She was extremely helpful. Not only to me, but each person in line. She tried to help each with: the least expensive way to send, or best protected, or directing us to correct forms, or correcting errors customers had made. Empathetic while being very knowledgeable and professional.
One day I walked in (there was no line), and handed my prepaid package to the lady at the counter. She then proceeded to go into an incoherent tirade which continued after I walked out and was in the parking lot. That's right, she was still screaming at me when I was in the parking lot getting into my car! Apparently, she was upset that I handed her the package as opposed to placing it on top of the counter. Anything will set these people off!
Nice ladies working at this location. Came to mail a package without proper labeling, staff helped me fix that. Then once the postage was attached I realized I forgot my wallet. She held my packages until I could run home and get my wallet. Great service!
Great staff. They know their job and have all the answers regarding mail and shipping. They deal with a lot of customers all while being understaffed.
These are miserable human beings who hate their lives – and take it out on their customers. Until I discovered these reviews, I thought it was personal and could never understand why they hated me so much. Every time I step foot in this store I remind myself – why in the hell did I come here?! The only reason I use this location is because they are the only USPS in my area that’s open on Saturdays.
Rudest clerk I've ever seen. No eye contact. Forceful, short, terse and rude. She seemed like I was the devil and her hatred for me had no end. Have never seen anything worse than the experience of mailing something with this rude bald black woman with huge loop ear rings. Lets hope the USPS fails like it is supposed to in a free market and these terrible people loose their jobs.
Don’t waste your time at this location!
My other favorite story is when I went in to mail some documents. I had them packaged professionally in a box and asked for it to be sent Media Mail. The lady (different from previous encounter) asked me what I had in the box. I told her medical documents. She said was it for educational purposes. I said yes. She then said she couldn’t mail it Media Mail because there was no way of knowing what was in the package – basically calling me a liar. For several minutes a very spirited conversation ensued. I ended it by saying, “So you’re refusing my service and won’t take my money?” She said, “Yes.” I said, “OK, I’ll just take it to another post office. Thank you, goodbye."
United States Postal Service is a US Post Office based in Roswell, Georgia. United States Postal Service is located at 10719 Alpharetta Hwy, Roswell, GA 30076, USA.
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